Frequently Asked Questions
Have Any Questions?
We’d love to help. Email us at hello@selectionssouvenirs.com
Together, let’s spread culture, connection, and conscious living — one handmade piece at a time.
“Imetengenezwa kwa mikono, imejaa upendo.”
Made by hands, filled with love.
Yes! Every single item is handcrafted by skilled artisans across Kenya, using time-honored techniques passed down through generations.
We do not mass-produce. Each piece is made with care, intention, and cultural pride — carrying a story worth sharing.
Absolutely. We ship to 30+ countries worldwide — from London to Los Angeles, Lisbon to Tokyo — bringing Kenyan culture right to your doorstep.
All packages are packed with love and care from Kenya.
Yes, we want you to love what you receive.
If you’re not 100% satisfied, you may request a return or exchange within 14 days of delivery. Items must be unused and in original packaging.
Reach out to us at support@example.com to start the process.
All of our products are locally made in Kenya in collaboration with artisan groups from:
Kisii – known for soapstone carvings
Maasai Mara – home of beaded jewelry and colorful shukas
Nairobi – a hub for urban creativity and innovation
Mombasa – coastal crafts, textiles, and carvings
Turkana & Eldoret – basketry, natural dye work, and bead weaving
Each region adds its own distinct flair and heritage to our growing collection.
Yes! We welcome custom projects, corporate gifting, wholesale partnerships, and special event collaborations.
Whether you’re designing for a wedding, boutique, or brand — we’d love to work with you.
Contact us at partnerships@selectionssouvenir.com with your vision.
Kenya: 1–3 business days
International: 7–14 business days (depending on your country’s customs and postal service)
You’ll receive tracking details as soon as your order is shipped.
We accept multiple secure payment options:
Visa, Mastercard, American Express
PayPal
Mobile Money (M-Pesa)
All transactions are SSL-encrypted and secure.
Yes! Add a personal touch by requesting gift wrapping and a custom note at checkout — perfect for gifting souvenirs, birthdays, weddings, or just because.
Every order helps:
Support women-led collectives
Fund youth training programs in craft and business
Ensure fair wages and safe working conditions for artisans
Promote eco-friendly practices through recycled, upcycled, or natural materials
Preserve Kenya’s rich cultural traditions
When you shop with us, you’re not just buying a product — you’re creating impact.
We are rooted in authenticity, impact, and purpose. Unlike mass-produced souvenir shops, we focus on:
Genuine handmade craftsmanship
Cultural respect and representation
Transparent, fair trade practices
Sustainable and ethical sourcing
As our Kenyan national anthem reminds us,
“Let one and all arise / With hearts both strong and true / Service be our earnest endeavour…”
We are here to serve communities, celebrate heritage, and build a global family that treasures what truly matters.